Frequently Asked Questions
Everything you need to know about your STILLEN shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 60 minutes of placing your order by contacting support.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options like Klarna.
Are your materials sustainably sourced?
At STILLEN, we prioritize ethical manufacturing and use organic cotton and recycled polyester in over 60% of our current seasonal collection.